Shipping Policy

Shipping

  • General timeline: Orders are dispatched within 1–5 business days. Typical transit is 7–20 business days within the US and 10–25 business days for international destinations.
  • If you’re still within 5 business days of ordering:
    • We ship within 1–5 business days from your order date. If your package goes out earlier, you’ll receive a shipping confirmation and tracking number at the email address you provided.
    • Didn’t see tracking by the 5th business day? Check your Junk/Spam folder.
    • Still no email? Reach us via our Contact Form so we can investigate.
  • If it’s past 5 business days:
    • When an order hasn’t shipped by the 6th business day, our team is already aware and has escalated it to the Fulfillment Team.
    • Please allow up to 3 additional business days for us to provide your tracking number.

Delivery

  • If you’re still within 7–20 (US) or 10–25 (International) business days:
    • Why tracking may not show updates:
      • The first scan might occur only when the parcel reaches a regional hub near the destination—common during high-volume periods.
      • Some packages aren’t scanned until the moment of delivery.
      • Tracking databases can experience update delays.
      • Certain services (e.g., some Standard International shipments) aren’t trackable; your package should still arrive by the 20th (US) or 25th (International) business day.
  • If you’re past 20 (US) or 25 (International) business days:
    • If tracking hasn’t changed, please allow an extra 5 business days; parcels often arrive on or just after those windows.
  • If you’re past 30 (US) or 35 (International) business days:
    • We know delays are stressful. Our team monitors these cases closely and has escalated them to the Fulfillment Manager to identify the cause.
    • Please give us time to investigate; we’ll follow up by email within 2–5 business days.

How We Estimate Dates

  1. We add the transit time to the estimated ship date.
  2. Transit time depends on your selected shipping speed and is calculated in business days. Weekends generally don’t count unless a weekend delivery option was selected at checkout; recognized holidays are also factored in.
  3. Some pages may show an “order within” countdown. That window indicates when you need to place your order to meet the displayed date; it can change until you complete checkout. Your confirmation email will show the finalized delivery date.
  4. Free Shipping: Delivery typically occurs within 7–25 business days. We ship via the most cost-efficient method to keep shipping free, which can mean items take a bit longer to depart—still in time to arrive within the stated window.

Expedited Shipping

  • We rarely offer expedited options to keep item prices affordable.
  • If an expedited method is available at checkout, delivery is generally 7–15 business days for US addresses and 10–20 business days for international orders.