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- If your package hasn’t arrived after 30 days (excluding shipments that show “delivered” on the carrier’s site—e.g., USPS or Canada Post), you’re eligible for a free replacement.
- A replacement will be issued using the same shipping speed as your original order.
- If tracking shows “delivered,” please contact your local post office.
- Receiving the wrong item means you got something entirely different from what’s displayed on our website.
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Example 1 [Will be replaced]: You ordered a dress but received a pair of shoes.
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Example 2 [Will be replaced]: You ordered lipstick but were sent mascara.
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Example 3 [Will NOT be replaced]: You purchased a weighted plushie but feel it isn’t weighted.
- As a small business, we make every effort to provide complete product details to help you decide before purchasing.
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Example 4 [Will NOT be replaced]: You ordered a jacket in size large but believe a size small was delivered.
- We aim to present thorough product information so you can determine if an item suits your needs before placing an order.
- A replacement order will be created using the same shipping speed as your original shipment.
- Please send three photos of the item from different angles to help us process your replacement quickly.
- If a replacement is issued, you won’t need to return the incorrect item.
- Our Product Research Team carefully selects items we believe our patrons and customers will love, focusing on market demand, trends, and popular products.
- Please understand that operating a small business involves many expenses. We ask customers to do their own research to ensure the item fits their needs and to refrain from ordering if it doesn’t.
- While we recognize you may be unhappy with your purchase, operational costs have already been incurred; therefore, all sales are considered final and refunds cannot be provided.
